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Forgot Password Use this page to request a new temporary Representative password only. Once you submit this request, an email will be sent to your organization's Authorized Representative email address. This email will have a link that you must click to be issued a temporary Representative password. Do not click the link more than once because each time you click the link a new temporary Representative password will be issued. Using the temporary Representative password that you were issued, you can then go to the Change Password page to create a unique Representative password for your organization. The Downloader password can only be reset by your Authorized Representative, who must go to the Change Password page to create a new Downloader password for your organization. Both fields are required Organization ID: Representative Email: